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Discharge Follow-up Reminders

DISCHARGE FOLLOW-UP REMINDERS – ADMINISTRATIVE ACTION LISTS

DESCRIPTION

The Discharge Follow-up function is used to document follow-up information after the client has been discharged. Follow-up information is collected at various intervals dependent on the funding source and the purpose of the follow-up.

CMBHS sends reminders to users about the Discharge Follow up in two ways to assist with their timely completion.

 

Before You Start

• Your business entity and service location must be authorized to perform the Discharge Follow-up function.
• The User must be assigned a role that authorizes you to document a Discharge Follow-up in CMBHS.
• The client must have been discharged from your business entity.

Business Rules

• Reminders to the Administrative Action Lists are displayed on the Discharge Follow-up Reminder List which is found in the Administrative Toolbar (at the top of every CMBHS page) under the menu item,
  • Provider Tools
  • Administrative Action Lists.
• For clients who received any service type except Detoxification Services, the reminder will be sent 60 days after the discharge date.
• For clients that received Detoxification Services, the reminder will be sent at 10 days after discharge.

How To Manage Follow-up Reminders

• Discharge Follow-up Reminders are displayed on the Discharge Follow-up Reminder List found in the Administrative toolbar (at the top of every CMBHS page) under, Provider Tools, Administrative Action Lists.
• It can be seen by many of the users for that Location.
• The Business Entity/Location must develop a process to ensure that someone is held accountable

The Discharge Follow-up Reminder List will automatically display the following information about the client:

• Name – the client’s full name
• Discharge Date – this is the client’s most recent discharge date.
• Local Case Number – if applicable, otherwise will be blank.
• CMBHS Number – a unique system –generated number
• Number of days since discharge – for this discharge

The options available to the user when viewing the Discharge Follow-up Reminder List will be to:

VIEW the client profile

• This allows the user to view contact information for the client such as phone numbers and other relevant information,

GO to Client Workspace

• This allows the user to access more detailed information about the client

DOCUMENT a discharge follow-up

• The user can document a discharge follow-up.

When the Discharge Follow-up for the client is marked as Closed Complete then the Discharge Follow-up reminder is automatically removed from the Discharge Follow-up Reminder List and no longer displays.

Note:

Once the reminder has disappeared from the list, it can not be brought back or the action reversed.

Discharge Follow-up Reminders to the Primary Counselor

• For clients who have received Substance Abuse Services, CMBHS will send a Discharge Follow-up reminder to the Primary Counselor Clinician’s Workspace.
• For clients who received any service type except Detoxification Services, the reminder will be sent 60 days after the discharge date. For clients that received Detoxification Services, the reminder will be sent at 10 days after discharge.
• The reminder will display in the Messages box on the Clinician’s Workspace used by the Primary Counselor and will include a link to the client workspace. The link allows the user to quickly access the client’s record for documentation of the Discharge Follow up.
• A reminder will not be sent for clients who receive Mental Health services only.

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